Microsoft Operations Framework Changing Quadrant MOC 1787 Audience This course is targeted broadly at IT managers and professionals. From a delivery perspective, the focus is on MOF practitioners (consultants, Premier Services, and partners) responsible for delivering MOF solutions. From a customer perspective, the aim is on IT managers and operations professionals who are involved in IT operations and running Microsoft technologies, specifically, the changing aspects and functions in IT environments. Note: This course is not intended for business decision makers or “C” level executives (CEOs, CFOs, CIOs). Top of page Prerequisites Course 1737: Microsoft Operations Frameworks Essentials is the prerequisite for this course. In addition, we recommend that students obtain an ITIL foundation certificate before taking this course. Top of page Microsoft Certified Professional Exams No Microsoft Certified Professional exams are associated with this course. Top of page Course Materials Students will receive a courseware manual as part of this course. Top of page Course Outline Module 1: Introduction to the MOF Changing Quadrant The following topics are covered in this module: • How the MOF Changing Quadrant processes fit into the total IT environment • Review of MOF Essentials main points After completing this module, you will be able to: • Describe the Microsoft IT life cycle and its frameworks. • Explain the MOF Changing Quadrant, its mission of service, service management functions, and operations management review. Module 2: Change Management The following topics are covered in this module: • Change management overview • Change priorities and categories • Change advisory board (CAB), IT executive committee (ITEC), and the authorization process • Change development, release, and review • Applying a change process to an IT environment After completing this module, you will be able to: • Describe the change management process. • Explain how and why changes are classified by priority and category. • Describe the roles and responsibilities of the change advisory board (CAB) and the IT executive committee (ITEC). • Describe the authorization process for standard, minor, significant, and major changes. • Explain change development and describe how it involves collaboration with the release management process. • Recognize the need in an IT environment for applying standard and minor change processes. • Use a configuration management system. Module 3: Release Planning, Building, and Testing The following topics are covered in this module: • Release Planning • Release Building • Acceptance Testing • Release Readiness Review • Managing change in an IT environment by applying configuration management and release management processes After completing this module, you will be able to: • Describe the processes for preparing changes for release into the production environment. • Describe the tasks involved in release planning. • Describe the tasks for release design and building. • Describe the tasks in acceptance testing. • Explain the role the release readiness review plays in the release management process. • Recognize the need in an IT environment for implementing configuration management. • Design effective rollback plans. Module 4: Rollout Planning, Preparation, and Deployment The following topics are covered in this module: • Rollout Planning • Rollout Preparation • Rollout Deployment • Dealing with the day-to-day IT operations environment issues, such as a business-driven change After completing this module, you will be able to: • Describe the tasks involved in planning a change rollout. • Describe the tasks involved in preparing a release. • Describe the tasks needed to deploy a release into a production environment. • Recognize the need in an IT environment for managing emergency changes. • Apply a release planning process. Module 5: Configuration Management The following topics are covered in this module: • Setup activities • Establishing configuration items • Accessing configuration items • Changing configuration items • Reviewing configuration items • Applying change management, release management, and configuration management processes to effectively manage change in an IT environment After completing this module, you will be able to: • Describe the activities involved in setting up configuration management. • Describe the sequence of tasks involved in establishing configuration items. • Describe the tasks involved in accessing configuration items. • Describe the tasks involved in changing configuration items. • Describe the tasks involved in reviewing configuration items. • Manage change in an IT environment using change management, release management, and configuration management processes. Module 6: Emergency Changes The following topics are covered in this module: • Emergency Change Process • Change Advisory Board Emergency Committee After completing this module, you will be able to: • Describe how change process activities are expedited for emergency changes. • Describe the roles and responsibilities of the change advisory board emergency committee.