Service Management Functions in MOF/ITIL
Durata minima 3 giorni

Per CIO e Responsabili Technical Staff


Availability Management.doc
Capacity Management.doc
Change Management.doc
Configuration Management.doc
Directory Services Administration.doc
Financial Management.doc
Incident Management.doc
Infrastructure Engineering.doc
IT Service Continuity Management.doc
Job Scheduling.doc
Network Administration.doc
Problem Management.doc
Release Management.doc
Security Administration.doc
Security Management.doc
Service Desk.doc
Service Level Management.doc
Service Management Function Overview.doc
Service Monitoring and Control.doc
Storage Management.doc
System Administration.doc
Workforce Management.doc